Digital Delivery & Refund Policy

This Digital Delivery & Refund Policy (“Policy”) applies to purchases made from ForeverBeside.com and other digital product websites owned and operated by Aurelom LLC. Aurelom LLC is the merchant of record for these transactions. Bank and card statements may show “Aurelom LLC” or “AURELOM”.

1. Nature of Products

Aurelom portfolio brands sell digital consumer products. Product details are presented on the applicable brand website. Unless a listing expressly states otherwise, no physical merchandise is shipped.

2. Digital Fulfillment & Delivery

• Method: Electronic delivery (for example, download links and/or email) to the address provided at checkout
• Timing: As stated on the brand website or order confirmation; timing may vary by product

Provide a valid email address and check spam or promotions folders. If you do not receive delivery, contact brand support so access can be resent.

3. Order Confirmation

After purchase, you will receive an order confirmation and, upon fulfillment, a delivery notification. Retain these for your records. Payment descriptors will reference Aurelom LLC / AURELOM.

4. Revision Policy

Where a product supports revisions, requests should be submitted promptly to the brand support desk with your order number and a clear description of the issue. Revision eligibility and limits, if any, are governed by the brand site terms and this Policy.

Brand order support for ForeverBeside: support@foreverbeside.com.

5. Refund Eligibility

Customized or already-delivered digital goods are generally non-refundable once production has begun or the product has been delivered, because the work cannot be resold. Refunds may be considered for:

• Duplicate charges or confirmed payment processing errors attributable to Aurelom LLC or its payment processors
• Failure to deliver after a fair opportunity to fulfill or resend following a valid support request
• Verified technical defects that cannot be remedied through revision or redelivery
• Cancellation requested before production has started and before delivery (approval is at Aurelom LLC's discretion and must be confirmed in writing by support)

6. Non-Refundable Situations

Refunds are typically not available when:

• You changed your mind after placing or receiving a customized order
• Dissatisfaction relates to subjective preference after the product reasonably matches the order and product description
• Delivery was delayed due to an incorrect email address or spam filtering, and we subsequently provide redelivery
• The product was downloaded or otherwise accessed successfully
• A chargeback is filed instead of contacting support first

7. How to Request a Refund or Revision

1. Contact the brand support desk first (e.g. support@foreverbeside.com)
2. Include your full name, order number, purchase email, and a clear explanation
3. Allow up to 2 business days for an initial response
4. Unresolved escalations may be directed to contact@aurelom.com

Approved refunds are issued to the original payment method. Issuer processing times typically complete within 5–10 business days after approval.

8. Chargebacks & Dispute Prevention

Contact support before initiating a bank or PayPal dispute. Premature chargebacks may delay resolution. Aurelom LLC maintains transaction and delivery records to respond to payment network inquiries.

9. Unauthorized Transactions

If you believe a charge from Aurelom LLC / AURELOM is unauthorized, contact us immediately at contact@aurelom.com and your payment provider.

10. Policy Updates

Aurelom LLC may update this Policy periodically. The “Last updated” date reflects the current version. Continued purchases after updates constitute acceptance of the revised Policy for new orders.

11. Contact

• Brand order support: support@foreverbeside.com
• Corporate / compliance: contact@aurelom.com
• Contact page · Corporate

Related policies: Terms of Service · Privacy Policy · Legal